Returns

We want you to be completely satisfied with your purchase. If an item does not meet your expectations, you may return it within 30 days of receiving the goods.

Return Period

You have the option to return your order within 30 days after delivery.

Please note that this return option is granted in addition to your statutory right of withdrawal.

Return Shipping Costs

Returns are free of charge.

In order for us to provide you with a return label, please contact our customer service before sending the item back.

How to Return an Item

If you would like to return an item, please follow these steps:

1. Contact Customer Service

Please notify our customer service that you would like to return an item.

2. Receive Return Label

After your request, we will send you all necessary information along with a free return shipping label.

3. Pack the Item Securely

Please pack the item carefully, preferably in the original packaging, and ensure that it is safely packaged for transport.

4. Send the Package

Take the package with the return label to the appropriate shipping provider.

Refund

Once we have received and inspected your return, we will refund the purchase amount using the original payment method.

Refunds are usually processed within 14 days after we receive the returned item or proof that the item has been shipped back.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service immediately. We will find a quick and appropriate solution.

Customer Service

If you would like to register a return or have any questions, please contact our customer service via the contact form.