Terms & Conditions
General Terms and Conditions
§ 1 Our contractual terms and what they cover
These are our General Terms and Conditions on which we supply our goods to you. You must read these terms carefully before you send us any order. They tell you who we are, how we will provide the goods to you, how you can end your contract with us, what to do if there is a problem and other relevant information.
§ 2 Who we are
We are Mart24 Ltd , a company registered in England and Wales. Our company number is 12431767Our registered office address is Unit A 82 James Carter Road Mildenhall, Bury St. Edmunds , Suffolk IP28 7DE United Kingdom. Our VAT registration number is GB 342 1423 42 .
3. Making contact
3.1 You can contact us by calling us on +44 208 068 5604. We take and return calls Mon - Thu: 8am - 11am and 12pm - 3pm, Fri: 8am - 11am.
3.2 You can also send us an email at and we will respond within 24 working hours.
3.3 If you wish to send us a letter by post, please write to info@arebos.co.uk. 3.4 If we need to contact you, we will do so by telephone or by writing to you by email or to the postal address you provide when you order goods.
Our contract with you: how you order the goods from us
4.1 We provide an online shop to our customers in the United Kingdom of Great Britain (England, Wales and Scotland) accessed through our website at arebos.co.uk from which you may order any of the goods available for sale. To do this, you must provide your name and postal address, a separate billing address and delivery address as necessary, your email address and your telephone number.
4.2 The goods that you view on our online shop are presented on an “invitation to treat” basis and do not constitute an offer to sell. They are only sold to you in accordance with the following terms which explain to you how the contract between us is completed.
4.3 You can assemble the goods from our range that you wish to buy in a virtual shopping cart by clicking “add to cart”. This takes you to the shopping cart page where you can update or amend the items in your shopping cart (“update cart”) or remove them entirely (“empty cart”). You can continue shopping and add further items to the shopping cart. You may then proceed from the shopping cart to the order overview page by clicking “checkout” (“one-step checkout”). On this page, all information is requested that is needed for the order:
4.4 In the right column of the order overview page (“Review your order”), you can check the goods you have chosen and make adjustments or remove any of them entirely. By clicking “Buy now”, you submit to us an offer to purchase.
4.5 Our acceptance of your order will take place when we ship the goods to you, at which point a legally binding contract will come into existence between you and us. The terms of the contract are these terms which are incorporated in the contract that is made at the point the goods leave our warehouse on their way to you. We will confirm to you in writing that you are bound by these terms and of your right to withdraw (end the contract) which is also explained further below. Our contract is made in the English language.
4.6 If you have created an account, you can view the details of your order at any time in your user account under “my orders”.
4.7 Delivery of goods in the United Kingdom of Great Britain is free of charge. For delivery to other United Kingdom islands, additional charges apply. Purchase costs and delivery charges do not include any appropriate costs for installation or training in the use or maintenance of the goods.
4.8 If we are unable to accept your order, we will inform you of this. If so, we will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product [or because we are unable to meet a delivery deadline you have specified].
5 Our goods
5.1 The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the goods. Your goods and their packaging may vary slightly from the images on the website.
5.2 If you have any questions or complaints about the goods, please contact us. You can telephone us on 0203 488 4564 or write to us at info@arebos.co.uk or by post to 18 Soho Square, London W1D 3QL, United Kingdom.
5.3 We may change the nature and specifications of the goods we supply at any time to reflect relevant laws and regulatory requirements or to implement minor technical adjustments and improvements. These changes will not affect your use of the goods.
5.4 If we make more significant changes to the goods, we will notify you and you may then contact us before the goods are delivered and receive a refund for any goods paid for but not received.
5.5 We are under a legal duty to supply goods that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
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Summary of your key legal rights |
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This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. • Up to 30 days: if your goods are proved to be faulty, then you can get an immediate refund if they cannot be easily repaired or we are unable to replace them because of stock availability.
• Up to six months: if your goods can't be repaired or replaced, then in most cases you are entitled to a full refund.
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6 Delivery
6.1 When you order the goods we will let you know when we will provide them to you but if we do not tell you, we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Normally, delivery takes place within 3 to 5 working days.
6.2 If supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
6.3 If no one is available at your address to take delivery and the goods cannot be posted through your letterbox or left with your agreement in a safe place, our courier company will leave you a note informing you of how to rearrange.
6.4 If, after a failed delivery to you, the courier take your delivery to a nearby parcel shop, they will inform you where and how you can pick it up.
6.5 We cannot guarantee that delivery will take place within the timescale given in 6.1, which is subject to possible events that are beyond our control. We normally give or guarantee a delivery deadline.
6.6 The goods will be your responsibility from the time we deliver the goods to the address you gave us.
6.7 We will contact you in advance to tell you we will be suspending supply of the goods, unless the problem is urgent or an emergency. If we have to suspend supply of the goods for longer than 30 days, we may adjust the price you pay so as to reflect the delay but we are not obliged to do so. You may contact us to end the contract for goods if we suspend it for more than 30 days and we will refund any sums you have paid in advance for the goods in respect of the period after you end the contract.
6.8 If you do not pay us for the goods when you are supposed to and you still do not make payment within 30 days of us reminding you that payment is due, we may suspend the supply of the goods until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the goods. We will not suspend the goods where you dispute the unpaid invoice on arguable grounds. We may also charge you interest on your overdue payments at the rate of 2% over the prevalent base rate of the Bank of England.
7. Your right of withdrawal from the contract
7.1 Your rights when you end the contract will depend on whether there is anything wrong with the goods, how we are performing and when you decide to end the contract if what you have bought is faulty or misdescribed. It may be appropriate if we ensure that the goods are repaired or replaced or to give you a part-refund.
7.2 If you are ending a contract for a reason set out at (.1) to (.5) below the contract will end immediately and we will refund you in full for any goods which have not been provided and you may also be entitled to compensation. The reasons are:
7.2.1 we have told you about an upcoming change to the goods or these terms which you do not agree to;
7.2.2 we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
7.2.3 there is a risk that supply of the goods may be significantly delayed because of events outside our control;
7.2.4 we have suspended supply of the goods for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
7.2.5 you have a legal right to end the contract because of something we have done wrong (including but not exclusively regarding a delayed delivery).
7.3 If you have just changed your mind about the goods, you may be able to get a refund if you are within the “cooling-off period”, but this may be subject to deductions and you will have to pay the costs of return of any goods. The cooling-off period is 14 days from the day on which you, or a third party named by you, receives delivery of the goods in full. You do not need to provide a reason if you withdraw from the contract within the cooling-off period. You do not have a right to change your mind during the cooling-off period in respect of any goods which become mixed inseparably with other items after their delivery or which you have damaged or destroyed or that are not in original packaging and condition.
7.4 Where you are entitled to end the contract with us, please let us know by doing one of the following as soon as you can within the cooling-off period:
7.4.1 call us on 0203 488 4565 or email us at info@arebos.co.uk .Please provide your name, home address, details of the order and, where available, your phone number and email address. When you contact us, you should confirm your decision to withdraw from the contract.
7.4.2 print off the Withdrawal Form and post it to us or email at the address on the form, or simply write to us at that address, including details of what goods you bought, when you ordered or received it and your name and address.
7.5 If you end the contract for any reason after the goods have been dispatched to you or you have received them, you must return them to us. You must post them back to us at
Mart24 Ltd
Unit A 82 James Carter Road
Mildenhall, Bury St. Edmunds
Suffolk IP28 7DE
United Kingdom
or (if they are not suitable for posting) allow us to collect them from you. Please call our customer service team on +44 208 068 5604 or email us at info@arebos.co.uk for a return label or to arrange collection. If you are exercising your right to change your mind, you must send the goods back to us in original packaging and condition within 14 days of informing us, you wish to end the contract.
7.6 We will pay the costs of return by providing a prepaid returns label:
7.6.1 If the goods are faulty or wrongly described;
7.6.2 If you are ending the contract due to a change in terms, changes to the goods, an error in pricing or description, a delay in delivery due to events outside our control, you have a legal right to do so.
7.7 In all other circumstances you must pay the costs of return.
7.8 In appropriate circumstances at our discretion, we may collect the goods from you, and we will charge you the direct cost to us of collection.
7.9 We will refund you the price you paid for the goods by the method you used for payment. However, we may make deductions from the price, as described below.
7.10 If you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop, for example, if they are damaged or significantly soiled or reduced in functionality or appearance so that they could not be resold at full price. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
7.11 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then:
7.11.1 your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.
7.11.2 in all other cases, your refund will be made within 14 days of your telling us you have changed your mind
7.12 If you wish to exercise your legal rights to reject any goods you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. Our courier will at our expense take back goods where delivery has been rejected. If you have accepted the goods, you must meet the cost of return. Please call customer services on +44 208 068 5604 or email us at info@arebos.co.uk to arrange collection.
7.13 All returned orders must be returned suitably packaged within boxes. Returns of assembled products or products not suitably packaged will not be accepted.
8. Our right to end the contract
8.1 We may end the contract for a product at any time by writing to you if:
8.1.1 you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due;
8.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods, for example, the address for delivery;
8.1.3 you do not, within a reasonable time, allow us to deliver the goods to you.
8.2 If we end the contract in any of these situations we will refund any money you have paid in advance for any goods we have not provided but we may deduct or charge you a reasonable amount as compensation for the net costs, we will incur as a result of your breaking the contract.
8.3 We may write to you to let you know that we are going to stop providing the goods. We will let you know as soon as possible if we have discontinued the supply of the goods for any reason and will refund any sums you have paid in advance for any goods which will not be provided.
9.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you specifically brought it to our notice.
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods including the right to receive goods which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective goods under the Consumer Protection Act 1987.
9.3 We supply goods for domestic and private use and the majority of our customers are consumers. If you are a business, or if you otherwise use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.1 The price of the goods (which includes VAT for UK customers) will be the price indicated on the relevant pages when you place your order. We take all reasonable care to ensure that the price of the goods shown to you is correct. However, please see the next paragraph term for what happens if we discover an error in the prices of the goods you order.
10.2 It is always possible that by accident some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the item's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the item's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
10.3 The price of the goods is payable immediately after our contract is concluded. We send you the goods, subject to the delivery provisions of our contract, after we have received payment in full. We will not charge your creditor debit card until we dispatch the products to you. VAT is payable if you are situated in the United Kingdom.
10.4 If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
10.5 We accept payment by credit and debit cards, PayPal, bank transfer or on financing terms through Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden. Further information generally on Klarna Bank AB and on pay later financing on Klarna Bank AB’s user terms can be found here.
Even if the goods have been previously delivered to you, you own the goods and retain legal title to them once we have received payment in full.
Arebos is committed to the principles upheld by “Google Trusted Stores” which may be seen onlineat: https://support.google.com/merchants/topic/7095697. We also follow the Trustpilot quality criteria which may be viewed at: https://uk.trustpilot.com.
We will only use your personal information as set out in our Data Protection Policy.
14.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
14.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
14.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking our contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the goods, we can still require you to make the payment at a later date. .
If you as a consumer want to complain about your purchase, you must contact us at info@arebos.co.uk. If your complaint cannot be resolved between us, you may apply to the Centre for Dispute Resolution (cdrl.org.uk) (or to another suitable UK alternative dispute resolution body which we recognise and accept) which will appoint a mediator to facilitate the dispute and help you and Arebos to resolve it as swiftly as possible.
16. The laws that apply to our contract
These terms are governed by English law. You can bring legal proceedings in connection with the supply or delivery of our products in the courts of England and Wales. If you live in Scotland, you can bring legal proceedings in the Scottish courts or in the English courts. If you reside in Northern Ireland you may bring legal proceedings in the courts of Northern Ireland or else in the courts of England and Wales.